Complete job description
For projects headquartered in the USA and the UK, this job description describes a customer service and sales-oriented position with an emphasis on packaging knowledge. Here is a more thorough synopsis:
Principal Duties
Customer Interaction and Communication: Use effective communication techniques to handle incoming calls, emails, and chats.
Create sales queries using a variety of channels, including emails, chat platforms, and phone calls.
Conversion of Sales and Follow-up:
Work together with the project and sales management to make sure that inquiries result in profitable sales.
To increase conversions, follow up with queries on a regular basis.
Evaluation of Customer Needs:
Recognize the demands of the client and collaborate closely with the estimating team to deliver precise pricing quotes on time.
Resolve client concerns in an efficient manner by offering solutions that are in line with business guidelines and production capacity.
Record-keeping: Keep thorough
records of correspondence, artwork, special requests, consumer questions, and other pertinent information.
Coordination of Design and Artwork: Work together with the design team to enable modifications to artwork that the client requests.
Shipping Coordination: Communicate with the shipping staff to guarantee prompt product delivery.
Skills and Qualifications
Strong communication abilities, particularly proficiency in spoken English, are necessary.
experience with packaging.
Preferred Skills: Good team coordination (e.g., shipping, design, estimating).
competence in keeping thorough client records and paperwork.
It is required to have at least one year of expertise with packaging campaigns.
The Perfect Prospect
To guarantee seamless project execution, the ideal applicant should be customer-focused, proactive in handling queries, and able to work well with internal teams. It is crucial to have prior packing experience and the capacity to multitask in a hectic setting.
The experience of packaging is a
A MUST
Base Pay: $40–50,000
Performance-based commission: Up to $200,000 per month or more
Type of Job: Full-time
Monthly salary: between Rs40,000.00 and Rs120,000.00
Question(s) for the application:
Have you already served as a CSR for a packaging campaign?
Experience:
One year is needed for the international packaging campaign.
Deadline to Apply: 28 january, 2025