Job title: Senior Reservation Agent
Job description: Description
Senior Reservation Agent
Location Dubai, United Arab Emirates
Category Hotel Hilton Dubai Jumeirah HOT096HO
What will I be doing?
As Senior Reservation Agent, you oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Senior Reservation Agent will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
Support for the Reservation Manager and the entire Business Development Department in maximising revenue
Ensuring the satisfaction and loyalty of guests / customers by an optimal service, taking account of the established standards.
Acceptance and entry of reservations by telephone, fax and email.
Call-off / updating of reservations via the ONQ PMS
Exact knowledge and correct application of various rates
Confirmation of reservations by email or calls.
Correct management of reservation documents
Observance of the established standards of service
Adherence to company credit policies
Ensure Quality Checks on existing reservations
Set up/maintain an efficient filing system
Assisting in Visa procedures and guidelines set by hotel management.
Checking Reservations Made Yesterday (RQC)
Handling and confirming Long terms bookings (PERM)
Controlling and analyzing No Shows and Late Cancellation Report
Checking rebates and handling House Accounts
Doing Quality checks as per arrival list of guests
Checking all the extranets and OTA booking channels
Managing and assisting relocations during overbookings along with Front Office
Preparing morning reports based on last night overall productions
In-charge of setting up or creating new SRP, Packages and Group Master (if any)
Support the Reservation Supervisors/Assistant Reservation Manager in drawing up statistics and reports
Supervise quality checks for individual & group reservations (below 09 rooms)
Optimal communication with all other departments, in particular Front Desk, Revenue. GC& E, Sales Accounting
Passing on sales leads to the Sales Department
Training/Coaching the team as per the jobs skills and tasks
Meet/Exceed the departments plan
Develop effective selling methods
Development and updating of customer contacts
Passing on of sales leads to the Sales Department
Additional Rooms. F & B, G C & E sales etc.
Obtaining HHonors members
TEAM WORK & COMMUNICATION
Efficient and friendly support to other Team Member within own and other departments
Take part in Communication Meetings on a regular basis.
Approach supervisors in confidence if any problems arise.
Always co-operate with colleagues and supervisors in the department.
What are we looking for?
A Senior Reservation Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems
Previous experience in the Reservations/Sales function within the hotel/leisure sector
Relevant degree or other qualification in a business discipline
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job date: Sat, 11 Feb 2023 02:13:04 GMT
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