Senior Reservation Agent

Job title: Senior Reservation Agent

Company: Hilton

Job description: Description

Senior Reservation Agent

Location Dubai, United Arab Emirates

Category Hotel Hilton Dubai Jumeirah HOT096HO


What will I be doing?

As Senior Reservation Agent, you oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Senior Reservation Agent will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

Support for the Reservation Manager and the entire Business Development Department in maximising revenue

Ensuring the satisfaction and loyalty of guests / customers by an optimal service, taking account of the established standards.

Acceptance and entry of reservations by telephone, fax and email.

Call-off / updating of reservations via the ONQ PMS

Exact knowledge and correct application of various rates

Confirmation of reservations by email or calls.

Correct management of reservation documents

Observance of the established standards of service

Adherence to company credit policies

Ensure Quality Checks on existing reservations

Set up/maintain an efficient filing system

Assisting in Visa procedures and guidelines set by hotel management.

Checking Reservations Made Yesterday (RQC)

Handling and confirming Long terms bookings (PERM)

Controlling and analyzing No Shows and Late Cancellation Report

Checking rebates and handling House Accounts

Doing Quality checks as per arrival list of guests

Checking all the extranets and OTA booking channels

Managing and assisting relocations during overbookings along with Front Office

Preparing morning reports based on last night overall productions

In-charge of setting up or creating new SRP, Packages and Group Master (if any)

Support the Reservation Supervisors/Assistant Reservation Manager in drawing up statistics and reports

Supervise quality checks for individual & group reservations (below 09 rooms)

Optimal communication with all other departments, in particular Front Desk, Revenue. GC& E, Sales Accounting

Passing on sales leads to the Sales Department

Training/Coaching the team as per the jobs skills and tasks


Meet/Exceed the departments plan

Develop effective selling methods

Development and updating of customer contacts

Passing on of sales leads to the Sales Department

Additional Rooms. F & B, G C & E sales etc.

Obtaining HHonors members


Efficient and friendly support to other Team Member within own and other departments

Take part in Communication Meetings on a regular basis.

Approach supervisors in confidence if any problems arise.

Always co-operate with colleagues and supervisors in the department.

What are we looking for?

A Senior Reservation Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Good organisational and administration skills

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Confident telephone manner

High level of IT skills

Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of the hotel property management systems

Previous experience in the Reservations/Sales function within the hotel/leisure sector

Relevant degree or other qualification in a business discipline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Expected salary:

Location: Dubai

Job date: Sat, 11 Feb 2023 02:13:04 GMT

Apply for the job now!


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