Role Overview: To expand our team, we are seeking a proficient Email Support Executive. In addition to having past experience providing email and chat assistance in a contact center setting, the ideal applicant will have outstanding communication skills.
Principal Duties:
Answer consumer emails and chat questions in a timely and courteous manner.
Respond quickly to consumer inquiries and offer practical answers.
Keep thorough records of all communications with and comments from customers.
Work together with other groups to guarantee client happiness and address issues that have escalated.
Maintain a high standard of customer service in each and every encounter.
Conditions:
Education: A bachelor’s degree is required.
expertise: It is desirable if you have previous expertise in call center email and chat support.
Proficiency in both written and spoken communication is a strength.
strong organizing and problem-solving skills.
the ability to manage several things at once.
Why Come Along?
the chance to work in a cooperative and professional setting.
Opportunities for professional development and advancement.
Type of Job: Full-time