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Assistant Manager – Service Development

Job title: Assistant Manager – Service Development

Company:

Job description: Job Description

Job Title Assistant Manager – Service Development

Salary 14,000 USD

Description

Assistant Manager – Service Development

We are looking for an Assistant Manager- Service Quality & Standards for one of our leading clients

-Min 7-10 years experience

JOB DESCRIPTION & NEEDED BACKGROUND

-Dealer monthly business performance monitor – service intake and parts sales revenue

-Develop customer retention strategy – identifies potential opportunities to increase the revenue and development of the new system by tapping the potential opportunities.

-Monitor the customer satisfaction index process, agree on corrective actions to address areas of improvement

-Dealer standardization – identifies areas of improvement in facility, organization, skill, SOP and operation of dealer service centers.

-Execution marketing plan and program – short term and long term

-Benchmark survey by conducting regular survey of the market and competitor’s workshop, study and develop best industry practices.

-Analysis of market UIO

-Digital service marketing – execution digital marketing activities in dealers

-Good analytical planning and presentation skill

KEY SKILLS & ABILITIES :

-Dealer performance and revenue monitor

-Dealer communication

-Customer retention strategy

-Customer satisfaction index

-Dealer service center operations

-Branch development and ROI

-Interpersonal and negotiation skill

COMPUTER SKILLS:

-Good knowledge of DMS/CRM, Data Analysis

– MS office

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Expected salary:

Location: Dubai

Job date: Sun, 08 Jan 2023 07:27:29 GMT

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