Manager – Digital Services Development

Job title: Manager – Digital Services Development


Job description: Job Description

Job Title Manager Digital Services


Smart Services Roadmap: Plans and monitors the implementation of the departments portfolio and provides

recommendations for changes to the portfolio priorities

# Innovation: Actively monitors, Identifies, and benchmarks new and emerging smart services technologies and

assesses their relevance and potential value to RTA

# Service Agreements: Maintains a catalogue of the section’s services and ensures that service delivery meets

agreed service levels. Diagnoses service delivery problems and initiates actions to maintain or improve levels of


# To perform other responsibilities, tasks as assigned by the Director

# Risk Management: Carries out risk assessment within the smart services planning and development section,

uses consistent processes for identifying potential risk events, quantifying and documenting the probability of

occurrence and the impact on the RTA and coordinates the development of countermeasures and contingency


# Manage Budgets and Costs: Develops an annual budget and forecasts projection, monitor implementation,

evaluate and recommend specific adjustments during the implementation for the project needs.

# Smart Services Development: Plan and manage resources for the design and development of smart services

and channels across RTA. Oversees developing static and interactive prototypes for demonstration and

evaluation of concepts to end-users. Implements user experience improvements and manages incorporating

user experience measures into the design of smart services and channels to meet required levels of quality


# Human Resources : Maintains an in-depth knowledge of smart services and channels standards and practices,

and provides expert advice regarding their application. Supervise smart services and channels specialists,

analysts and consultancy services

# Business-IT Relationships: Manages the coordinate with customer service and marketing department to

address customer needs and improve adoption of smart services. Oversee the development of business cases

for strategic smart services capabilities. Contributes to Government awards submission. Represent RTA in

smart services related events and forums and promotes RTA achievements and innovation in smart services.

# Smart Services Suppliers: Leads supplier selection, RfP tendering, and procurement of systems. Oversees

and measures the fulfilment of suppliers’ contractual obligations during development stages. Uses key

performance indicators (KPIs) to monitor and challenge supplier performance and identify opportunities for


# Smart Services Requirement Definitions: Manages RTA smart services needs in order to establish and enhance

smart services capabilities that add value and reduce cost to RTA customers and businesses. Oversee the

development of business cases for strategic smart services capabilities

# Enterprise Architecture: Contributes to the creation, review, and improvement of RTA enterprise architecture

practices and standards with a focus on smart services channels. Manages, maintain plane and model the

evolution of smart services architectures in line with RTA technology strategy. Ensure proactive participation

of the section as part of the Corporate Architecture Review Team

# Technology Governance: Complies with RTA technology governance standards, policies, and procedures

# Smart Services Strategy: Contributes to RTA technology strategy and roadmap formation by providing indepth

analysis of RTA smart services, e-services, payments, and channels strategy elements

# Programs and Projects: Plans, directs, and coordinates activities to manage and implement smart services

programs and projects

# Knowledge Management: Manages the delivery of smart services related training material in a formal

educational context to improve smart services adoption and end-user awareness


# Bachelor’s degree in Information Technology, Computer Science, Software Design, or Computer Engineering

from a recognized university


# Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail


# Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches

employees to meet high performance standards.

# Excellent project management skills to develop and direct project managers

# Ability to initiate and direct quality improvement projects in support of strategic and operational goals.

# Innovative problem-solver who can generate workable solutions and resolve complaints.

# Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple

concurrent tasks.

# 7 years of working experience including at least 3 years in supervisory / leadership role.

# Resourceful team player who excels at building trusting relationships with customers and colleagues

# Participate in local and international conferences/seminars and represent the smart government initiatives

and achievements in RTA.

# Exceptional listener and communicator who effectively conveys information verbally and in writing.

# Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining

complex work processes.

# Computer-literate performer with extensive software proficiency covering wide variety of applications.

# Knowledge on latest developments and trends in the area of smart government, smart services, and smart


# Knowledge on latest collaboration techniques between Government Departments to develop smart services for


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Location: Dubai

Job date: Mon, 09 Jan 2023 02:50:08 GMT

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