Job title: Functional Support Representative – Dubai
Company: Odoo
Job description: 10th Floor,JBC1Tower,Cluster G, Jumeirah Lakes Towers, Dubai, United Arab Emirates
Are you ready to learn fast and have a real impact on the company?
Join Odoo, a growing software company with a killer product,
a huge global community, as well as a fun and exciting work environment.
Users of the Product
4,300,000
Company Growth
60% Year over year
Company Maturity
Profitable
What we expect.
As Support Agent, with a positive attitude and dynamism, the team provides support and help to our existing and potential new customers, and our colleagues as well. Our goal is to make our customer happy by giving them a good quality service.
As a Support Agent, your mission will consist in helping the users of our software by providing them the perfect answer to their questions. When a new request comes in, through ticketing, live chat and phone calls, you will advise and guide our customers. You’ll have to understand their issue and investigate. If needed, you will redirect customers to the right person, depending on the types of request. Indeed, you will closely collaborate with internal teams such as consultants, sales or developers.
Business Knowledge
Technical Skills
Autonomy
Variability of the Job
Quality of Product / Tools
Responsibilities
- Help customers with their use of Odoo Business Apps
- Engage with our visitors and leads (Livechat)
- Ensure customers’ satisfaction
- Improve customers’s experience
- Contribute to the improvement of our product
Must Have
- Fluent in both English and Arabic (written and spoken)
- IT & Business Affinity
Customer oriented * Autonomous and fast learner
- 1 – 3 years of experience
- Problem solving skills
Nice to Have
- Located in the UAE
- Good knowledge of business processes
- Technical knowledge (XML, Python, JS)
What’s great in the job?
If you like the IT world, you will be glad to contribute to the improvement of our software Odoo by escalating good feedback.
In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had? None of your work days will be the same, guaranteed!
You will start your on-boarding with 2 weeks of intensive functional training with a final certification.
The Odoo culture
Building a company we love.
Who is your manager?
Being a team leader at Odoo.
The founder’s story
From 1 to 250 employees in 5 years.
What we offer.
Attractive Salary
A full-time position
with an attractive salary package
inclusive of medical insurance
and residency Visa
Exchange Program
Apply to a similar position in another offices (Belgium, Luxembourg, San Francisco, New-York, India, Hong Kong, Dubai, Mexico, Anvers)
Sponsored Events
Several team building activities
throughout the year
Evolution
12 days of pro training per year including 6 of your choice for personal development.
Sport Activities
Play any sport with colleagues
and Odoo pays the bill.
Eat & Drink
Basket of fruit, coffee, soups,
pantry snacks.
Please only apply if you are fluent in Arabic!
Expected salary:
Location: Dubai
Job date: Fri, 24 Feb 2023 23:21:13 GMT
Apply for the job now!
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