Job title: Multi Property Sales Manager – Wedding & Special Occasions
Company: Marriott
Job description: Job Number 23108300
Job Category Sales & Marketing
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
This position is responsible for proactively soliciting and managing wedding and social catering related opportunities. Manages catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize the revenue for each and every opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion and guarantees a proper service delivery for every internal and external customer. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the segment on behalf of the company.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
- An excellent sales person with the ability to know and sell the unique features of the hotel.
- Customer focused sales activities and communication.
- Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
- Perform general office duties to support the Catering Sales team (e.g., filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).
- Gather materials and assemble information packages (e.g., brochures, promotional materials).
- Assist the team to develop, implement and execute the revenue, revenue and marketing programs for weddings & special occasions.
- Develop, coordinate and implement social media initiatives.
- Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
- Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.
- Promote awareness of brand image internally and externally.
- Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
- Coordinate reservation confirmations for special events.
- Develop and maintain positive and productive working relationships with other employees and departments.
Additional Sales and Marketing Responsibilities
- Utilizes intranet for resources and information.
- Conducts site inspections.
- Creates contracts as required.
- Participates in and practices daily service basics of the brand.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Expected salary:
Location: Dubai
Job date: Wed, 14 Jun 2023 23:14:52 GMT
Apply for the job now!
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