Innovative business process outsourcing (BPO), astute digital marketing, online acquisition technologies, and comprehensive customer engagement solutions are all provided by ibex. to assist businesses in attracting, interacting with, and keeping important clients. In order to provide top-notch customer experiences for many of the top businesses in the world of retail, e-commerce, healthcare, fintech, utilities, and logistics, Ibex currently runs a global CX delivery center model with 35 operations facilities worldwide. In order to manage nearly 200 million crucial customer interactions, generate over $2.2 billion in lifetime customer revenue annually, and provide a genuinely unique customer experience, ibex. makes use of its diverse global workforce of more than 31,000 employees in conjunction with industry-leading technology, such as its Wave X platform.
Overview of the Job
A “Customer Success Specialist-Voice” is needed by ibex.
the Operations department, which will answer calls from our U.S.-based clients’ customers with questions or complaints and accurately resolve them in accordance with established procedures. For a full-time position in the customer experience sector with flexible scheduling, we are seeking some talented people with strong communication abilities. Therefore, if you have the intense drive to succeed and the ambition to go above and beyond, apply right now.
Workplace Duties
Provide a unique customer experience that aligns with our client’s fundamental values and is evaluated by performance goals.
Help clients with the things they bought on the online store Show consideration for each client by speaking politely, paying attention, and projecting a kind and considerate image.
Offering substitutes for goods or products that
are not accessible on the online store.
When it comes to offering the answer, adhere to established protocols and guidelines.
Keeping abreast of process modifications, system information, and upcoming upgrades
Must be able to deal with consumer pushbacks and overcome obstacles.
Why should you come along?
You want to work in an environment where you can develop your abilities and put in your best effort. You are empathetic and able to put yourself in other people’s situations. You know when to utilize your sense of humor, and you have it! With a U.S. or UK accent, you have excellent communication abilities in English. You have the ability to organize your ideas in a way that is simple to comprehend.
You are able to communicate your ideas in an understandable, precise, and jargon-free manner.
Additional skills that we are seeking include:
Thinking Critically
Time Management Professional Prioritize Organizing Focus Setting and Solving Problems
Benefits of Professional Composure
We want everyone who works with us to give it their all. To help individuals perform their best job and lead happy lives, we do the following a bit differently:
OPD & Medical Insurance
Encashment of Provident Fund Leave
Leaves of the year
On-the-job training with two weekly days off
infrastructure and furnishings that are ergonomic.
Rewards for Referrals: Annual Growth
The conveyance facility
Loan arrangement
We choose exceptional individuals who deserve recognition and prizes for their outstanding efforts. However, this is unrelated to your prior qualifications and experience. The sole
The job you will do with us and the value you will bring to our team are what we care about.
What to anticipate from us following your application to ibex.
After you’ve submitted your application, kick back and let us do the work! We will respond to you within three business days. For preliminary screening, a member of our recruiting team will give you a call at the number you have supplied.
Type of Job: Full-time
Monthly salary: up to Rs100,000.
Capacity to migrate or commute:
Rawalpindi Make a consistent commute or make plans to move before beginning job (Required)
Deadline to Apply: january 28, 2025