Breaking News

Assistant Learning & Development Manager


Job title: Assistant Learning & Development Manager

Company: Accor

Job description:

  • Being an Ambassador for the Brand and for the Talent & Culture Department by offering engaging service to our colleagues, being approachable, friendly and assisting colleagues when needed on a daily basis
  • Promoting the Mission, Values and Service Promises by creating programs that support these and bringing them to life in the hotel. As well as acting as a role model for the Accor Values
  • Develop and drive the L&D strategy in line with the hotel / Accor vision
  • Ensure Learning Needs Analysis is performed annually with departments in order to budget accordingly and develop the following year L&D strategy fulfilling the training needs of the business
  • Evaluating training programs to ensure effectiveness and implementing action plans
  • Managing the appraisal process within the hotel, and tracking the L&D needs of ambassadors / leaders to then implement action plans for training based on these
  • Designing and organizing training programs (both skill and interest based) for the ambassadors / leaders of the hotel based on the needs and requests of the hotel
  • Creating monthly, quarterly and yearly training plans for the entire hotel ensuring consistent and structured delivery which meets the needs of the business
  • Communicate information about training events in a timely and professional manner to ensure the business is kept up to date about learning and development activities
  • Facilitating all Accor / Sofitel Standard Training Courses
  • Develop, update, organization and conduct the Magnifique Journey and ensure that all new hires are scheduled to attend this program during their first days of employment.
  • Working with leaders and departmental trainers within the hotel to identify needs and deliver learning solutions including departmental welcoming
  • Prepare the Personal Development Plan for Hi Potentials
  • Provide ongoing development, guidance and coaching to the departmental trainers, engaging them in their roles
  • Work with the Departmental Trainers and ensure that they submit and conduct Monthly Departmental Training Schedules
  • Ensure a strong, creative and effective communication system within the hotel to keep ambassadors informed on all training activities.
  • Participate actively in local career fairs.
  • To be in-charge of the grooming for all ambassadors in the hotels while on duty with the assistant of the department heads.
  • Actively assist and participate in all T&C work & social activities.
  • Comply with local legislation as required for example Lifeguard, Health & Safety etc.
  • Attend training and meetings as and when required.
  • Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
  • Treat complaints of harassment and discrimination promptly and confidentially.
  • Treat customers and colleagues from all cultural groups with respect and sensitivity.
  • Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
  • Identify internal and external training resources and optimizes the budget
  • Understands the impact of the key components of a successful hotel: ambassadors, customers, owners and profit
  • Any other duties as assigned by the Director of Talent & Culture or the General Manager
  • Maintain an effective filing system for proper maintenance of all training documentation, records and materials.
  • Maintain an up-to-date computerized Training Record system.
  • Assist recruitment / selection of trainees by screening received resumes and distribute information to HOD’s accordingly.
  • Identify candidates both internally and externally for Corporate/Management Training Programs.
  • Monitor progress of Cross Training / Trainees and Management Trainees during their placements.
  • Hold regular meetings with Cross Training / Trainees and Management Trainees to discuss areas of accomplishments and concerns; share the information with Executive Committee members and Department Heads.
  • Ensure timely submission of Evaluation of these Trainees.
  • Ensure that all employees provide a courteous and professional service at all times.
  • Produce the BRM, Stamp report, HR Hear Me report and any other report related to training.
  • Assist the Director of Talent & Culture on a day to day basis.
  • Being an Ambassador for the Brand and for the Talent & Culture Department by offering engaging service to our colleagues, being approachable, friendly and assisting colleagues when needed on a daily basis
  • Promoting the Mission, Values and Service Promises by creating programs that support these and bringing them to life in the hotel. As well as acting as a role model for the Accor Values
  • Develop and drive the L&D strategy in line with the hotel / Accor vision
  • Ensure Learning Needs Analysis is performed annually with departments in order to budget accordingly and develop the following year L&D strategy fulfilling the training needs of the business
  • Evaluating training programs to ensure effectiveness and implementing action plans
  • Managing the appraisal process within the hotel, and tracking the L&D needs of ambassadors / leaders to then implement action plans for training based on these
  • Designing and organizing training programs (both skill and interest based) for the ambassadors / leaders of the hotel based on the needs and requests of the hotel
  • Creating monthly, quarterly and yearly training plans for the entire hotel ensuring consistent and structured delivery which meets the needs of the business
  • Communicate information about training events in a timely and professional manner to ensure the business is kept up to date about learning and development activities
  • Facilitating all Accor / Sofitel Standard Training Courses
  • Develop, update, organization and conduct the Magnifique Journey and ensure that all new hires are scheduled to attend this program during their first days of employment.
  • Working with leaders and departmental trainers within the hotel to identify needs and deliver learning solutions including departmental welcoming
  • Prepare the Personal Development Plan for Hi Potentials
  • Provide ongoing development, guidance and coaching to the departmental trainers, engaging them in their roles
  • Work with the Departmental Trainers and ensure that they submit and conduct Monthly Departmental Training Schedules
  • Ensure a strong, creative and effective communication system within the hotel to keep ambassadors informed on all training activities.
  • Participate actively in local career fairs.
  • To be in-charge of the grooming for all ambassadors in the hotels while on duty with the assistant of the department heads.
  • Actively assist and participate in all T&C work & social activities.
  • Comply with local legislation as required for example Lifeguard, Health & Safety etc.
  • Attend training and meetings as and when required.
  • Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
  • Treat complaints of harassment and discrimination promptly and confidentially.
  • Treat customers and colleagues from all cultural groups with respect and sensitivity.
  • Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
  • Identify internal and external training resources and optimizes the budget
  • Understands the impact of the key components of a successful hotel: ambassadors, customers, owners and profit
  • Any other duties as assigned by the Director of Talent & Culture or the General Manager
  • Maintain an effective filing system for proper maintenance of all training documentation, records and materials.
  • Maintain an up-to-date computerized Training Record system.
  • Assist recruitment / selection of trainees by screening received resumes and distribute information to HOD’s accordingly.
  • Identify candidates both internally and externally for Corporate/Management Training Programs.
  • Monitor progress of Cross Training / Trainees and Management Trainees during their placements.
  • Hold regular meetings with Cross Training / Trainees and Management Trainees to discuss areas of accomplishments and concerns; share the information with Executive Committee members and Department Heads.
  • Ensure timely submission of Evaluation of these Trainees.
  • Ensure that all employees provide a courteous and professional service at all times.
  • Produce the BRM, Stamp report, HR Hear Me report and any other report related to training.
  • Assist the Director of Talent & Culture on a day to day basis.

Expected salary:

Location: Dubai

Job date: Tue, 10 Jan 2023 23:07:14 GMT

Apply for the job now!

Check Also

HR Business Partner – International – 2300004N

Job title: HR Business Partner – International – 2300004N Company: Job description: Job Description Job …

Leave a Reply

Your email address will not be published. Required fields are marked *