Job details
Salary
Rs 20,000 – Rs 25,000 a month
Job Type
Full-time
Full Job Description
Full Job Description
*
- Respond to customer queries in a timely and accurate way, via email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Monitor and optimize live listings daily and make suggestions to improve listing performance and health
- Update Inventory on all marketplaces and maintain large online product catalogs
Job Type: Full-time
Salary: Rs20,000.00 – Rs25,000.00 per month
Language:
- English (Required)