Manager – Learning and Development

Job title: Manager – Learning and Development

Company: Dubai Holding

Job description: Description

Manager – Learning and Development – Jumeirah Emirates Towers

United Arab Emirates



About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE’s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai’s skyline and a visible statement of the region’s growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms.

About the Job:

An exciting opportunity has arisen for an experienced Learning & Development Manager for Jumeirah Emirates Towers. The main purpose of this role is to identify the gaps, manage the implementation, administrative requirements and maintenance of the Training and Development of Colleagues Process and the Assess Colleague Competence and Performance Process. To ensure that the Training Department adds value to the organization. Candidate is also an ambassador of the excellence of the service delivered in the hotel with ensuring all suppliers are provided with a warm, friendly, courteous, informative and efficient service in all areas. Your key responsibilities will include:

Drive compliance in the business unit with the Jumeirah HR processes related to training and development to ensure that the business unit is applying Jumeirah training processes and standards in a way that is consistent with other business units and is adopting best practice wherever identified.

Develop training sessions that satisfy identified operational needs within the business unit.

Be a Business Partner to the Hotel by meeting regularly with departments and providing support where necessary.

Complete an annual learning and development needs analysis to ensure that the training needs of the business are identified.

Produce an annual training plan for the business unit to ensure that identified learning and development needs are met in a structured and systematic manner.

Work in collaboration with Director of Human Resources to ensure that business unit is meeting Regional training targets and objectives.

Complete an annual evaluation of training delivered in the business to evaluate the execution of the Learning and Development plan and ensure the plan was effective and met the needs of the business.

Monitor the use of all training materials to ensure they comply with Jumeirah standards (i.e.: training hand outs, presentation, etc.).

Complete post training evaluation on training delivered in the business to ensure that training is effective and meets the training objectives for the programme.

Drive the Departmental Trainers process and certification to ensure the effectiveness of departmental trainers.

Implement the Departmental Training Review Process to ensure that the effectiveness of departmental training and Departmental Trainers is systematically monitored.

Regularly meet, coach, support and motivate departmental trainers to ensure they are supported in meeting the on-the-job training requirements of their departments.

Drive Leadership and Management development, to ensure that Leaders and Managers have access to high quality training and development opportunities through effective design and delivery of Leadership Orientation, Leadership training interventions as well as outsourcing of high quality training where required

Regularly meet with, coach, mentor and support UAEN graduates placed within the business unit to ensure their training programmes are being implemented and to assist in the production of Individual Development Plans and maintain effective relationships.

Manage the communicate of information about training events in a timely and professional manner to ensure the business is kept up to date about training and development activities.

Manage the use of the Learning Management System to ensure training nominations, bookings and attendance tracking is carried out effectively.

Manage the use of the Talent Management System across the business unit and ensure colleague appraisals, performance reviews and individual development plans are being completed.

Manage the Graduate Management and Internship Programmes to ensure they are being implemented correctly within the business unit.

Manage all Learning & Development Projects and Events, ensuring that the team meet the required deliverables in an effective manner.

Support the Director of Human Resources in compiling and managing the business unit training budget to ensure that costs and expenses are correctly identified and controlled.

Control the resources allocated to the training team, e.g. training rooms, AV equipment, to ensure they are utilized effectively and efficiently.

Represent the Training Team and the business unit at internal and external meetings/ workshops.

To carry out any other reasonable duties as required by Management.

About you:

In order to be considered for this role you will have at least two years of working experience in a similar role in a luxury five-star hotel environment.

You will have excellent written and spoken English skills, additional language is advantage. Knowledge of hotel operating systems is a must. Your experience in handling guest requests and exceeding their expectations would be regarded as essential.

Should be able to quickly learn and adapt to a new work environment.

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

Provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service.



Job Identification 884

Job Category Human Capital

Apply Before 04/09/2023, 01:58 PM

Job Schedule Full time

Locations United Arab Emirates

Expected salary:

Location: Dubai

Job date: Sat, 01 Apr 2023 04:38:31 GMT

Apply for the job now!


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