Resource Planning & Performance Manager

Job title: Resource Planning & Performance Manager

Company: Emirates

Job description: Description

Dubai, United Arab Emirates

Resource Planning & Performance Manager – dnata Airport Operations (Global) – 220002O3

Closing date: 21 Apr 2023

Job Purpose

At dnata we deliver the promises our customers make. We succeed when we have the right people and resources in the right place at the right time to do the job safely.

To achieve this, we’re looking for a global Resource Management planning and performance manager, based in our Dubai headquarters. The successful candidate will drive the standardisation and implementation of resource management frameworks, standards and systems within Airport Operations, working with our global executives, operations leads and resource management community.

You should be an experienced Resource Management practitioner in aviation or a similar resource-intensive business. A strong track record of bringing Resource Management to life at all levels of the organisation is essential and you should be up-to-date with current trends and technologies in this space. The role involves regular international travel.

Key accountabilities


– Work with business leaders to determine the optimal people, equipment, and other resource requirements to support the future business strategy; ensuring alignment of organisation design, job design, skills or qualification profiles in line with manpower plans and business operating models


– Develops resource management frameworks, standards and methodologies for implementation in airport operations businesses to ensure effective and efficient utilisation of people, equipment and facilities

– Identifies and tracks metrics to measure the success of manpower and equipment planning approach and implementation across dAO businesses

– Reviews business budgets related to labour or other resource related costs, and monitors financial performance; recommending changes as required to ensure delivery against cost and productivity targets

– Agrees optimal business rules and planning criteria with the business to support effective Day of Operations

– Establishes criteria for assessment of current resource management systems and leads business efforts to plan, tender, select and manage new systems


– Acts as SME in business manpower and resource operating models, engagement standards, roster rules and safety protocols in order to actively lead discussions related to new start-ups or change projects, highlighting opportunities or challenging existing methods

– Through comprehensive analysis and external benchmarking, provide recommendations for incremental improvements to our planning, rostering, pre-planning or allocation practices across the division


– Support dnata executive and leadership team in decision making by providing time sensitive, accurate and appropriate insights into manpower trends, data analysis and system output

– Contributes to overall business case for new business opportunities in dnata airport operations through leading the modelling and recommending proposed resource plan

– Accountable for extensive stakeholder management within and outside dnata to ensure that there is compliance to all legislative requirements and occupational health and safety requirements

– Ensures there is a single knowledge base for manpower planning activity and make it available through appropriate channels to the business

– Escalates critical information or issues arising appropriately and in a timely manner, ensuring that the details are accurate, any red flags have been highlighted and operational considerations or recommendations have been suitably included

Qualifications & Experience


– Airport Operations. Other 5 – 10 Years

– Experience in airport operations within an international airline or ground handling agent including at least 5 years in a managerial role

– Prior experience implementing a resource management system within a large organisation is desirable.


– Degree or Honours (12+3 or equivalent)


– Applied knowledge of advanced manpower planning principles preferably with application in the airline industry or other industries with typical large manpower bases, including trending & forecasting, analytical skills, and test scenario generation

– Current knowledge of technological landscape relevant to resource management and manpower planning

– IE qualification including development of all relevant techniques. System user training required on INFORM suite

– Strong analytical ability and diagnostic and problem solving skills

– Effective communication (written and verbal) and negotiation skills

– Advanced planning and analytical capability

– Advanced computer literacy skills

– Excellent written and verbal communication skills, with powerful ability to persuade and influence people, internally and externally, at all levels

Salary & Benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website

Expected salary:

Location: Dubai

Job date: Mon, 10 Apr 2023 00:30:03 GMT

Apply for the job now!


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