CS & Inside Sales Manager Africa ,Middle East & Black Sea

Job title: CS & Inside Sales Manager Africa ,Middle East & Black Sea

Company: Wilhelmsen

Job description: Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Do you want to work for the most ambitious company in the international maritime industry challenging the status quo and help to drive the maritime industry and beyond?

Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to explore and develop new opportunities within the renewables, offshore and energy industries. Supporting a diverse and inclusive workplace, with thousands of colleagues in more than 70 countries, we take competence, sustainability, innovation, and unparalleled customer experiences one step further.

Supplying marine consumables, products, and solutions to every conceivable vessel type, our Ships Service division includes the Unitor brand of products, Timm ropes, Unicool refrigerants, and Unitor and Nalfleet marine chemicals. Last year we made product deliveries to 27,500 vessels, at over 2,000 ports.

About the position:

To plan and manage all activities related to professional customer support, handling of customers enquiries and orders and capturing of sales opportunities.

To ensure appropriate competence is available to assist customers and the network and to generate sales.

This position reports to the Area CS & Inside Sales Manager Mediterranean & AMB and works closely with Orders Processing Team Leads and sales team.

What you will do:

Manage the day-to-day activities and sales performance of the Customer Support team and where appropriate take active part in the daily customer handling

Responsible for performance assessment, coaching, training, and development of the Customer Support team

Recruit and manage staff according to company values, rules and regulations.

Administrate the provision of professional support and advise to customers on the complete WSS customer offer

Administrate business growth through proactive enquiries and quotations follow up and through pursuing sales and order-building opportunities.

Establish close cooperation and collaboration of Customer Support team with Shared Services/Processing Centre, Sales, and Operation.

Implement company’s established strategies, policies and procedures.

Support and assist Sales with contract renewal and conceptualising and pricing of agreements as well as general commercial enquiries.

Report and take corrective action to support that sales budgets are achieved and contractual obligations are fulfilled.

Provide regular feedback on technical, service quality and commercial issues raised by customers to the concerned management team.

Required skills:-

Good knowledge and experience from the marine industry

Bachelor or similar degree in business related studies or at least 5 years of relevant work experience.

Good team leadership skills with an ability to encourage high levels of performance.

Good negotiating and conflict resolution skills.

Able to meet deadlines through good time management and allocation of priorities.

Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organisation.

Excellent verbal communication and presentation skills with the ability to communicate on all levels.

Results oriented and ability to set targets and to monitor and drive performance of the team.

Fluent in English – both in writing and speaking.


Sounds interesting? If you can see yourself in this role, please let us know why you are our new ‘CS & Inside Sales Manager’.

You can apply online through our career portal by creating a ‘Candidate Home’ account. Here you can upload your resume and your motivational letter including your earliest start date.

Work location: Dubai , UAE


Expected salary:

Location: Dubai

Job date: Sun, 09 Apr 2023 07:17:45 GMT

Apply for the job now!


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