Functional Support Representative – Dubai

Job title: Functional Support Representative – Dubai

Company: Odoo

Job description: 10th Floor,JBC1Tower,Cluster G, Jumeirah Lakes Towers, Dubai, United Arab Emirates

Are you ready to learn fast and have a real impact on the company?

Join Odoo, a growing software company with a killer product,

a huge global community, as well as a fun and exciting work environment.

Users of the Product

4,300,000

Company Growth

60% Year over year

Company Maturity

Profitable

What we expect.

As Support Agent, with a positive attitude and dynamism, the team provides support and help to our existing and potential new customers, and our colleagues as well. Our goal is to make our customer happy by giving them a good quality service.

As a Support Agent, your mission will consist in helping the users of our software by providing them the perfect answer to their questions. When a new request comes in, through ticketing, live chat and phone calls, you will advise and guide our customers. You’ll have to understand their issue and investigate. If needed, you will redirect customers to the right person, depending on the types of request. Indeed, you will closely collaborate with internal teams such as consultants, sales or developers.

Business Knowledge

Technical Skills

Autonomy

Variability of the Job

Quality of Product / Tools

Responsibilities

Help customers with their use of Odoo Business Apps
Engage with our visitors and leads (Livechat)
Ensure customers’ satisfaction
Improve customers’s experience
Contribute to the improvement of our product

Must Have

Fluent in both English and Arabic (written and spoken)
IT & Business Affinity

Customer oriented * Autonomous and fast learner

1 – 3 years of experience
Problem solving skills

Nice to Have

Located in the UAE
Good knowledge of business processes
Technical knowledge (XML, Python, JS)

What’s great in the job?

If you like the IT world, you will be glad to contribute to the improvement of our software Odoo by escalating good feedback.

In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had? None of your work days will be the same, guaranteed!

You will start your on-boarding with 2 weeks of intensive functional training with a final certification.

The Odoo culture

Building a company we love.

Who is your manager?

Being a team leader at Odoo.

The founder’s story

From 1 to 250 employees in 5 years.

What we offer.

Attractive Salary

A full-time position

with an attractive salary package

inclusive of medical insurance

and residency Visa

Exchange Program

Apply to a similar position in another offices (Belgium, Luxembourg, San Francisco, New-York, India, Hong Kong, Dubai, Mexico, Anvers)