Hotel Operation – Senior Team Lead

Job title: Hotel Operation – Senior Team Lead

Company: Reeqwest

Job description: Our Client a 5* Htoel base in Dubai and is looking for Hotel Operation – Senior Team Lead.

Job Description:

Summary and Objectives

The senior team leader position is responsible for providing quality and efficiency through the daily management of a team of employees including motivating, recognizing, rewarding, coaching, counseling, training, and problem-solving. Additionally, the position is responsible for assisting the manager with the development, analysis, and implementation of staffing, training, scheduling, and reward/recognition programs.

About Job Description:

  • Coordinate the activities of team members to ensure compliance with the organization’s goal
  • Verifies the validity and nature of complaints; processes and follows up on cancellations, refund payments.
  • Prepares function-related statistical and performance weekly/monthly reports.
  • Responsible for the day-to-day supervision including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
  • Identify performance-related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise in handling escalated customer calls as needed
  • Stay current on internal work processes, policies, and procedures. Attend required manager development training.

Job Requirements:

  • 3 years of related working experience in a similar role in customer relations lead position in any service industry, preferably in aviation; experience with low-cost airlines is a plus.
  • Cost-oriented possesses effective persuasive, negotiation, and problem-solving skills.
  • Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support the company’s objectives.
  • Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints, and special requests.
  • Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
  • Work well under pressure and follow through on items to completion
  • Strong communication skills, both written and verbal (English C1)
  • Ability to lead the team in multi-tasking, prioritization, and meeting timelines on deliverables
  • Ability to mentor, coach, and provide direction to a team of employees
  • Willingness to work a flexible schedule

Accommodation, Food and Transportation provided by employer

Expected salary:

Location: Dubai

Job date: Fri, 06 Jan 2023 04:40:44 GMT

Apply for the job now!


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