Job title: Senior Manager – Marketplace
Company: Careem
Job description: At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. We’re pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.
We’re in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.
We’re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.
Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.
About the team
We are looking for a passionate Senior Manager – Marketplace to take the lead in driving data driven initiatives to bring about improvement in KPIs and build upon future strategy . You will be working closely with the Food Operations team and management to create impact in the markets. It’s a critical role for the success of Careem and includes several dimensions.
What you’ll do
- Your key responsibilities will include Reliability of service, Retention of captains, Engagement initiatives and budget spend.
- Own the country setup and configurations to optimize customer experience, supply growth and performance.
- Use a data driven approach to analyze the end to end journey from app opening to order completion, and drive initiatives to ensure best marketplace KPIs
- Coordinate with all operations teams to ensure our captain supply acquisition, retention, engagement and customer experience is all intermingling smoothly resulting in the best marketplace health
- We are building multiple networks: restaurants, users and Captains(drivers). You are responsible for quality, performance, reliability and optimization of these.
- You will be responsible to manage a remote team with close coordination to ensure smooth execution of tasks and skills uplift of the team
- Your will be responsible for managing the performance updates with top leadership as well – presenting impact analysis pertinent to actions which brought about improvement
What you’ll need
- MBA/MS/BS/BBA qualified
- 5-7 years of experience in data driven/ business oriented roles
- SQL and Tableau skills are preferred
- Adept in Excel
- Strong analytical skills
- Strong communication skills
- Self motivated, team player and manager
What we’ll provide you
In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this. As a Careem colleague you will be able to:
- Be part of a Remote-First organization that offers flexible ways of working from the office and home.
- Work from any country in the world for 30 days a year
- Use Unlimited Vacation days throughout the year
- Access fitness reimbursements for health activities including: gym, health club and training classes.
- Work and learn from great minds
- Create impact in a region with untapped potential
- Explore new opportunities to learn and grow every day
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Based on your understanding of Careem so far please click on all that apply
Purpose driven organisation
Run by colleagues who want to create impact
An organisation where making profit is the first rule of business
An organisation with deep rooted Values
A organisation with set work hours and working methodology
I applied to Careem because I am inspired by the potential colleagues I will work with at Careem. *
Expected salary:
Location: Dubai
Job date: Tue, 04 Apr 2023 22:26:45 GMT
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