Senior Manager – Talent Management

Job title: Senior Manager – Talent Management

Company: Careem

Job description: At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. We’re pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.

We’re in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.

We’re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.

Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.

About the team:

We are the strategy design thinking muscle of the People team; we are a small, agile team driven to have an outsized impact by working collaboratively with the whole organization. We know people are what it takes to fulfill a mission and deliver a strategy. We focus on enabling people working at Careem to deliver the best work of their lives. Instead of the end-users of Careem apps, our “customers” are Careem colleagues. We may not develop software, but we treat the topics on our agenda as products. This means we apply a product management approach to design, test, iterate and deploy solutions to problems within the organization.

What you’ll do:

As a Senior Manager of Talent Management in the Organizational Development team, you will play a critical role in running, managing and implementing the organizational effectiveness drivers linked to our strategy of being the Home for Awesome Talent. We are constantly transforming and improving the way we manage people across Careem. High on the list of topics you will be managing and leading the operationalization of our: performance management (incl. feedback, calibration and promotion processes), business goals (OKRs) documentation and tracking, measurement of people management scores, values alignment, among others. You will be key in ensuring that a unified and coherent vision is consistent across organizational effectiveness drivers, communications, and colleague engagement. Due to the importance of such topics, these are followed closely by the C-level of the organization. With expectations on our Organizational Effectiveness processes and topics constantly increasing, this role requires extensive work not only to run these topics at the highest standards, but also to continuously reinvent, simplify, and improve how these topics are run.

Some of your responsibilities will include:

  • Project manage the planning and execution of the performance management and goal documentation programs, including user testing, program analysis and iteration, and change management.
  • Develop and manage timelines and project plans for performance and goal documentation cycles and ensure that partner teams (HRBPs, Rewards, People Ops, People Tech, L&D) are appropriately engaged in design and informed and aware of logistics of execution.
  • Create and manage content on company intranet, training, and communications, ensuring alignment of messages and details on all platforms in partnership with the L&D team.
  • Run the design, execution and analysis of performance management retro surveys and ongoing employee pulse surveys throughout the year.
  • Manage performance and goal cycle post-mortems, including trend analysis, and owning updates to design and team functioning.
  • Run the continuous process improvement program (Org as a Product) to identify and prioritize improvements to Careem’s working model and processes.
  • Partner with People Tech and IT for ongoing updates, input to tech designs, management of cycle updates and integration, and prioritization of new requests for external and internal tools used for performance management, goals documentation, and the Org as a Product program.
  • This role will also help in developing and documenting standard processes across the program, including managing our knowledge base, ensuring key process understanding across our People teams, and improving data management.

What you’ll need:

This role demands a real passion for the customer, in this case, Careem colleagues. The role requires principled planning, organization, and execution skills, strong collaboration and communication with teams from different disciplines, and an ability to influence key stakeholders without authority.

Qualification and competencies:

  • 7+ years of experience in project / program management. Relevant Talent Management / HR Business Partnering experience, gained in a fast-paced, international and dynamic business environment highly preferred. Previous management consulting experience is also highly preferred.
  • Familiarity with performance management, goal setting and professional development best practices.
  • Ability to distill large amounts of information into a straightforward plan
  • Strong communication skills, including ability to develop communication content for targeted audiences and company-wide messaging.
  • Experience influencing senior stakeholders across different disciplines, and fostering relationships across all levels of the organization.
  • Ability to quickly establish trust and credibility with people in the organization ranging from junior to senior level colleagues.
  • Ability to use data analysis tools (MS Excel or Google Sheets) to interpret performance management data and use it to support decision making.
  • Ability to problem solve, think critically and creatively, and design org-wide programs and solutions to drive organizational effectiveness.


  • You are adaptable, resilient, and bring a mindset of constant improvement and transparency in your work
  • You are flexible and work within changing priorities with enthusiasm and creativity
  • You have high standards across the board – from your work product (including paying attention to details) to the way you engage with others
  • You have a “driver” personality – constantly pushing toward clarity and impactful delivery while balancing the need for effective collaboration and trusted relationships
  • You are able to flex between getting very deep into the details (no task is too small for you) – to presenting and defending your findings to our C-suite
  • You are able to work with mid to senior executives to embed cultural transformations in their teams
  • You have experience working with global teams, preferably distributed in different locations and are comfortable working in a global and matrixed environment

What we’ll provide you

In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this. As a Careem colleague you will be able to:

  • Be part of a Remote-First organization that offers flexible ways of working from the office and home.
  • Work from any country in the world for 30 days a year
  • Use Unlimited Vacation days throughout the year
  • Access fitness reimbursements for health activities including: gym, health club and training classes.
  • Work and learn from great minds
  • Create impact in a region with untapped potential
  • Explore new opportunities to learn and grow every day

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Expected salary:

Location: Dubai

Job date: Sat, 08 Apr 2023 03:16:43 GMT

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